PRIVACY AND SECURITY POLICY
We are committed to protecting your privacy. We use the information that we collect about you in accordance with the Data Protection Act 1998. We are registered in the Register of Data Controllers - Registration Number Z2730467. You may verify our listing on the www.dpr.gov.uk website should you wish.
You may see the information we hold by logging into your account, where you can update and amend it at will.
HOW WE USE YOUR INFORMATION
WBH will not sell or pass any of your details to any third party unless legally obliged to by UK Government authorities. Subject to your opt in we may use this to send you information regarding, but not exclusively, new products and seasonal offers. We may also respond to your inclusion in specific opt-in services such as event reminders as we further enhance and develop the site.
If WBH is sold to a third party at some future date your legally held data will be included in the sale contract and and transfer transaction. The purchasing company will be holding your data under the same conditions as WBH and may only vary these terms with your consent and giving you the option to have your data removed entirely.
When you register on the site you will be given the opportunity to opt in to receiving communications from us above that required to process your registration or subsequent orders. You have the option to change this preference at any time in the future.
Cookies are used on this site to enable the personalisation elements and order processes. They are session based so automatically expire after a period of time. These may be deleted in your browser options also.
To improve the service offered to you they may be used at some future point to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using another cookie which would be stored in your browser. We will notify all registered users if we do decide to use this type of system and you will have the option to be included in the process or not. In any event these too may be deleted in your browser options.
No personal data is collected by the public area of this site. This site has industry standard security measures in place to protect against the misuse and loss of all stored information.
ENCRYPTION OF PERSONAL INFORMATION
This Website uses Secure Socket Layers (SSL) on appropriate pages, the most advanced security system available. All of the personal information you enter is encrypted before it is safely transmitted across the Internet.
Credit card information is entered directly onto the pages and forms of our Payment Service Provider - Secure Trading - and all are SSL pages and forms, even if you do not see the padlock sign in your browser address bar.
You should be aware that our Customer Service staff have limited access to this information and absolutely no access to credit card data.
ENCRYPTION OF PASSWORDS
We appreciate that many people use the same password for many of their Internet accounts and therefore this information is very sensitive. For this reason your password remains encrypted and we do not have access to it. If you have forgotten your password we can send you a new temporary password. You are then able to access your account and change the password to something which you will remember.
CREDIT CARD TRANSACTIONS
Your card details are transferred directly to our Payment Service Provider, Secure Trading, for immediate authorisation and are not recorded or stored in our database. Once we have received authorisation from the Payment Service Provider we will confirm your order. You will be advised if your transaction fails.